No, you do not need to register to place an order with Retro Away. You have the option to complete your purchase as a “guest” if you prefer.

Retro Away processes all payments through PayPal.

PayPal: You can use PayPal to complete your transaction. You do not need to have a PayPal account to do this; you can use the service to pay via your usual debit or credit cards.

Major Cards: Accept all major debit and credit cards.

Security: Website is PCI compliant, and they do not store your payment information. All payments are encrypted, and your card details are not retained or visible to their employees.

Order Processing Time: Orders are typically processed within 1–5 business days.

Order Transit Time (Delivery): Once your order has been processed and shipped, standard delivery takes an estimated 2–5 business days.

Important Notes:

Shipping Method: Orders are generally sent via Royal Mail 2nd Class.

Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number.

Support: If your order has not arrived within 5 days of receiving your shipping confirmation, it is recommended that you contact them at info@retroaway.co.uk with your order number so they can investigate.

Please keep in mind that these are estimates, and actual delivery times can vary due to factors like courier delays or peak seasons.

Technical Security Measures

Encryption: The Retro Away uses an SSL certificate, which encrypts data transmitted between your browser and our server.

Payment Processing: Retro Away is PCI compliant and does not store payment information on its own servers. We utilise PayPal and Stripe to handle transactions, which are reputable, industry-standard payment processors.

Data Collection: Retro Away privacy policy outlines that we collect necessary information (such as your name, address, and email) to process orders, manage accounts, and comply with tax and legal requirements.

Order Processing

Timeframe: Your order is processed within 1 to 5 business days (Monday – Friday).

Weekend/Holiday Policy: Orders placed on weekends or holidays are processed on the next available business day.

Peak Periods: Please note that processing times may be extended during busy seasons or promotional periods.

Shipping and Delivery

Transit Time: Once processed, standard delivery typically takes 2 to 5 business days.

Shipping Costs: Standard delivery is free within the UK, with an option for Royal Mail 1st Class delivery for an additional £3.00.

Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this link to track your package or view it by logging into your account on our website.

Customer Support

Damaged Items: If your package arrives damaged, you are encouraged to contact our customer support team as soon as possible via email at info@retroaway.co.uk.

How to Track Your Order

Visit the Tracking Page: Go to the official Retro Away Order Tracking page.

Enter Details: You will need your Order ID and the billing email address associated with the purchase.

Check Email: Once your order has been shipped, we send a confirmation email containing a tracking number. You can also log in to your account on our website to view your order history and status.